Job Description
Role Summary
We are seeking an Associate Customer Success Manager (CSM) to support the management of enterprise and mid-market customer accounts, drive platform adoption, and contribute to successful onboarding and ongoing customer engagement. You will work closely with senior Customer Success Managers, as well as Product and Engineering teams, to help ensure customers are effectively using AI solutions and achieving their desired outcomes.
Key Responsibilities
Customer Relationship Support
- Support primary Customer Success Managers in managing post-sale customer relationships
- Build relationships with day-to-day customer stakeholders and users
- Assist in preparing and coordinating account check-ins, reviews, and updates
- Respond to customer inquiries and help ensure timely issue resolution
Adoption & Onboarding
- Support onboarding activities, including setup, training coordinatio...