Job Description
Be a part of something BIG
As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.
Make An Impact By
Contact customer on key updates, change and milestone
Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
Explain and manage customer expectation on the installation and maintenance related issue and experience
Coordinate, follow up and l...
As a Associate Enginner, you are responsible to support the field technician for their installation and maintenance jobs. This is not limited to perform validation and checks on fixed business orders to ensure it is ready for installation appointment.
Make An Impact By
Contact customer on key updates, change and milestone
Verify and ensure order have been processed accurately and on timely manner and ready for installation or maintenance visit. Conduct necessary rectification action (including escalation), when requires.
Provide guidance and support to internal staff (sales and field technician) relating to the fixed business orders related appointment and procedure
Assist to re-schedule the installation appointment and communicate if there is any delay issue for Fiber or if customer insists to make chang
Explain and manage customer expectation on the installation and maintenance related issue and experience
Coordinate, follow up and l...