Associate Operations Client Partner

Support the Client Operations team in analyzing and resolving client issues in FMCG and Technology & Durables (T&D), focusing on Vietnam market. This role involves assisting on data extraction, data analysis, and monitoring core operational KPIs to prevent and resolve client queries and concerns. The position provides exposure to NIQ’s core processes and client engagement, while working closely with functional leaders in Operations.

1. Data Analysis and Issue Resolution

• Perform data extraction and analysis from NIQ systems to determine root cause of client issues for Vietnam FMCG/T&D.
• Support the analysis on rework requests.
• Collaborate with internal teams (Data Operations, Data Science, Quality, Commercial) to gather relevant information for resolving issues.
• Document resolutions and maintain query logs for continuous improvement.

2. Reporting & Documentation

• Prepare reports, da...