Associate Principal, AI Solutions Expert
T
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📍 , , canada, , , canada, Canada
Job Description
Transform customer service with TELUS Digital as an Associate Principal, AI & CX Solutions Strategist. This hybrid opportunity involves spearheading AI innovation to modernize contact center operations in Canada.
We are looking for a dynamic leader to join TELUS Digital's Strategy team. This role requires a blend of strategic thinking and technical fluency to design AI-enhanced customer experiences using the latest technology. With 3-6 years of experience, you will engage clients in strategic prototyping and ensure successful deployments while effectively communicating complex ideas.
Key Responsibilities:
• Drive AI capabilities aligned with business objectives
• Advise clients on AI-driven CX strategies
• Develop business cases for AI tools and contact center tech
• Assess and prioritize opportunities to improve customer experience
• Collaborate on the CX product roadmap to include new features
Requirements:
• 5-10 years in consulting or solutions engineerin...
We are looking for a dynamic leader to join TELUS Digital's Strategy team. This role requires a blend of strategic thinking and technical fluency to design AI-enhanced customer experiences using the latest technology. With 3-6 years of experience, you will engage clients in strategic prototyping and ensure successful deployments while effectively communicating complex ideas.
Key Responsibilities:
• Drive AI capabilities aligned with business objectives
• Advise clients on AI-driven CX strategies
• Develop business cases for AI tools and contact center tech
• Assess and prioritize opportunities to improve customer experience
• Collaborate on the CX product roadmap to include new features
Requirements:
• 5-10 years in consulting or solutions engineerin...