Job Description
The Opportunity.
Thakral One is looking for an Associate Prod Support to manage and support production environments across data and cloud platforms. The role focuses on L1/L2 support, incident resolution, monitoring, and SLA-driven operations. You’ll work closely with T1/T2 teams to troubleshoot, automate, and stabilise production systems.
The Role.
Roles and Responsibilities
- Provide technical and administrative support for day-to-day operations, including troubleshooting issues reported by end users, T1 Team, T2 Team.
- Resolve technical problems promptly to meet SLA requirements.
- Deliver 24×7 operational support for all production activities, including holidays and weekends
- Coordinate with various teams, raise support tickets, analyse root causes, and assist in efficient resolution of all production-related issues
- Maintain detailed logs of al...