Associate Renewals Manager (Spanish Bilingual)
C
CrewBloom
📍 desde casa, desde casa, Mexico
Job Description
As a Spanish Bilingual Associate Renewals Manager, you will manage customer renewals and retention with both English
- and Spanish-speaking clients. This role is essential for maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs. The position requires excellent communication skills in both English and Spanish, along with a proactive approach to customer success and collaboration with internal teams.
Job Responsibilities
- Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
- Evaluate license usage and complete true-up requirements for both English
- and Spanish-speaking clients.
- Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
- Provide administrative support for renewals to Renewal Managers and Account Executives.
- Ensure renewals are completed on time to meet revenue targets.
- Liaise wit...
- and Spanish-speaking clients. This role is essential for maximizing customer retention, minimizing churn, and ensuring that the renewal process aligns with client needs. The position requires excellent communication skills in both English and Spanish, along with a proactive approach to customer success and collaboration with internal teams.
Job Responsibilities
- Oversee the renewal process to ensure Annual Recurring Revenue (ARR) is retained or expanded.
- Evaluate license usage and complete true-up requirements for both English
- and Spanish-speaking clients.
- Understand and align with customers' business needs and goals to generate accurate renewal quotes in both languages.
- Provide administrative support for renewals to Renewal Managers and Account Executives.
- Ensure renewals are completed on time to meet revenue targets.
- Liaise wit...