Associate Software Engineer

About the Job

We are seeking a highly skilled Software Engineer, who will be part of Customer Self-Served support team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system.

• Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems.
• Continuous enhancement of the applications' monitoring dashboard for the management of systems performance and application health.
• Support and troubleshoot reported issue to ensure agreed SLAs are met.
• Conduct root cause analysis.
• Conduct daily huddle to manage newly reported issues and to ensure prompt closure...