Associate Technical Support Engineer

Job description

Summary of position: This position delivers effective technical customer support

to our rapidly growing customer base, delivering solutions to our domestic &

international end users while also supporting a wide range of technologies.

Responsibilities:

Essential functions and duties:

1. Takes ownership of technical issues and works towards getting them

resolved to closure with a minimum TAT. 

2. Works with existing team members to successfully triage tech support

tickets 

3. Provides responsive and exceptional support to customers

 4. Resolves escalated customer complaints without the need for team lead

intervention 

5. Documents troubleshooting and problem resolution steps