Associate, Technical Support
S
S&P Global, Inc.
📍 Manila, Metro Manila, Philippines
Job Description
About the Role
Grade Level (for internal use): 07
The Role: Associate, Technical Support
The Team: We are responsible for providing tech support for our business intelligence tool. We have a global footprint across the US, Philippines, Pakistan, and India, and help clients gain in‑depth product knowledge and hone technical skills.
The Location: Manila, Philippines
The Impact: Your position will be meaningful as it is the link between the end‑user and our products. We resolve client concerns and requests in a timely, efficient, accurate, and professional manner, exhibiting excellent customer service while ensuring client satisfaction and supporting the profitability and growth of S&P Global.
Responsibilities
- Provide the highest level of product and technical support to S&P Global clients.
- Showcase expertise in testing upgrades and new releases from a client perspecti...