Autodesk Technical Support Specialist - BIM 360
A
Autodesk
📍 montreal, qc, Canada
Job Description
Pursue a rewarding position at Autodesk as a Technical Support Specialist dedicated to BIM 360. Combine your technical knowledge with a passion for customer service in a collaborative environment.
This specialist role requires you to assist clients with various BIM 360 inquiries and ensure their issues are resolved through a methodical approach. You will actively manage support requests, document necessary details, and work closely with the product management team to influence enhancements based on your findings.
Key Responsibilities:
• Handle BIM 360 support requests from Autodesk clients
• Prioritize and ensure compliance with service standards
• Document all interactions in a centralized management system
• Relay unresolved issues to the appropriate senior personnel
• Validate and report product defects accurately
Requirements:
• Relevant bachelor’s degree or equivalent
• 2+ years of experience in BIM
This specialist role requires you to assist clients with various BIM 360 inquiries and ensure their issues are resolved through a methodical approach. You will actively manage support requests, document necessary details, and work closely with the product management team to influence enhancements based on your findings.
Key Responsibilities:
• Handle BIM 360 support requests from Autodesk clients
• Prioritize and ensure compliance with service standards
• Document all interactions in a centralized management system
• Relay unresolved issues to the appropriate senior personnel
• Validate and report product defects accurately
Requirements:
• Relevant bachelor’s degree or equivalent
• 2+ years of experience in BIM