Job Description
We are seeking an experienced Automation Engineer to design and build a comprehensive, AI-driven customer support system that delivers 360° assistance to customers, subsidiaries, distributors, and internal teams — achieving a maximum 2-hour response time and exceptional satisfaction across all support channels.
Objective
Develop an intelligent support structure that ensures every inquiry — clinical, technical, sales, IT, or general — is efficiently managed, tracked, and resolved through automated or semi-automated AI solutions, utilizing existing human resources to minimize additional hiring.
Current Challenges
- Clinical questions receive no timely or structured response (Clinical Hotline, Case Desk, FAQs, or case database).
- Lack of centralized technical, digital, and lab support covering case planning, design, an...