Automotive Technical Specialist, Claim Resolutions - Hybrid (Brampton)

Automotive Technical Specialist

We are seeking an Automotive Technical Specialist for our Claim Resolutions team—a role designed for a professional with a strong background in hands‑on automotive diagnostics and customer relations. You will act as a bridge between technical vehicle assessment and fair dispute resolution, applying your real‑world experience to a corporate environment. As a key member of the Arbitration team, you will be responsible for investigating and resolving claims by grounding your decisions in the physical facts of a vehicle’s condition. This position moves beyond procedural review, empowering you to use your diagnostic acumen and service experience to make sound, evidence‑based judgments.

Responsibilities

• Apply your diagnostic acumen to verify vehicle condition data from inspection reports, confirming accuracy and identifying potential discrepancies.
• Investigate and resolve customer arbitration claims by serving as a ...