Job Description
Mô tả công việc: Job Descriptiom
- Provide technical consultation and on-site technical support, support dealers to solve product quality and technical problems, and improve customer satisfaction
- Collect market product quality information, feedback quality information to the quality assurance department, and assist the quality assurance department to solve product quality problems to improve product quality
- Prepare technical service information and provide dealers with guidance on standardized technical activities to standardize technical activities · Assist the warranty specialist in the technical audit of the claim work to improve the technical accuracy of the claim audit
- According to the market conditions, establish and adjust the technical support process to standardize the technical support work and improve the efficiency of technical support work
Requirement
- 5 years of working experience in after-sales te...
- Provide technical consultation and on-site technical support, support dealers to solve product quality and technical problems, and improve customer satisfaction
- Collect market product quality information, feedback quality information to the quality assurance department, and assist the quality assurance department to solve product quality problems to improve product quality
- Prepare technical service information and provide dealers with guidance on standardized technical activities to standardize technical activities · Assist the warranty specialist in the technical audit of the claim work to improve the technical accuracy of the claim audit
- According to the market conditions, establish and adjust the technical support process to standardize the technical support work and improve the efficiency of technical support work
Requirement
- 5 years of working experience in after-sales te...