Job Description
Software International (SI)supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on‑prem with AWS Connect.Location:Remote (Canada/US)Required Start Date:ASAPRequired End Date:6 months + renewType:ContractTotal Hours Approved Per Role:40h/weekRate:Open based on expectations but target rate is $75‑95/hr C2CDesign and configure Amazon Connect solutions to meet business requirements. Including onni‑channel contact flows, routing and queues, prompts, user management etc.Monitor and troubleshoot the solution using tools such as AWS CloudwatchCollaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS LambdaConduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.Stay up‑to‑date with the latest Amazon Connect features a...