B2B Technical Representative

Role:

○ As a Customer Success Support Representative you will serve as an

important primary support liaison between the company and the customer

and is responsible for resolving complex customer-related software issues

associated with the use of TMS SaaS software

Responsibilities:

○ Assist customers with software systems, including troubleshooting,

explaining technical language, and investigating to understand customer

issues

○ Submit, track and report on customer's technical issues

○ Develop solution guides to explain troubleshooting steps and common

solutions for colleagues and customers to use

○ Curate and implement new processes and procedures to improve the

overall customer support experience

○ Provide guidance to customers and carriers on how to utilize the platform

based on their specific use case

○ Support CSMs with managing and handling operational scenarios throu...