B2B Technical Support Agent (Dutch Speaker)
Blu Selection
📍 Barcelona, Catalonia, Spain
Job Description
Do you have a positive attitude with a go-getter mindset?
Are you interested in learning more about customer satisfaction in IT?
Would you like to join a globally thriving IT company?
Good, then this might be your entry ticket!
Your responsibilities and impact as B2B Technical Support Agent will be:
In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.
Resolving any IT-related issues of your partners (B2B) that could occur during their office day
Supporting customer via different tools, email and phone
Documenting calls on the ticketing tool
Escalating problems to the different respective teams
Maintaining and improving the customer satisfaction level
Communicating to your direct teammates and different departments
Skills, qualifications and interests you need to succeed in this...