BACOLOD - Player Engagement Agent (gaming and non-voice)

New hires are required to report onsite. The office is located at VSB Building, 7th St, Bacolod City, 6100.

Role Overview

As a Player Engagement Agent, you will serve as the essential link between clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players’ questions while providing valuable feedback to developers.

Responsibilities

Communication

• Deliver excellent customer support to players
• Investigate and resolve player inquiries promptly through ticketing, email, or chat
• Assist internal teams with project‑related requests, ensuring smooth collaboration
• Play a crucial role in gathering and delivering player feedback according to established procedures
• Provide translations when required to ensure seamless communication

Analytics

• Maintain accurate and detailed reports to keep processes stre...