Benefits Specialist

Developed and analyzed KPI reports to monitor performance trends and drive continuous improvement initiatives. Led performance appraisal processes to assess, coach, and enhance team member effectiveness. Managed U.S. benefits billing and reconciliation activities, ensuring accuracy, compliance, and timely resolution of discrepancies. Facilitated onshore stakeholder meetings to review project status, align priorities, and address operational concerns. Conducted end-to-end interviews for new hires, ensuring selection of qualified and culturally aligned candidates. Oversaw floor operations to maintain a productive, organized, and high-performing work environment.

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