Bilingual Customer Support Representative (English/Spanish)
R
Resolv.Global
📍 mérida, yucatán, Mexico
Job Description
We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.
In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.
This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.
What You'll Do
Respond to customer inquiries via phone, email, and support channels
Assist customers with order status questions
Support subscription and account management requests
Help customers navigate services and available resources
Escalate inquiries when appropriate
Maintain accurate customer records and documentation
Deliver empathetic and professional customer service
Meet quality, productivity, and custom...
In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.
This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.
What You'll Do
Respond to customer inquiries via phone, email, and support channels
Assist customers with order status questions
Support subscription and account management requests
Help customers navigate services and available resources
Escalate inquiries when appropriate
Maintain accurate customer records and documentation
Deliver empathetic and professional customer service
Meet quality, productivity, and custom...