Bilingual IT Help Desk Technician

KioSoft Technologies LLC is seeking Help Desk Technicians for their new office in Mexico City. The role involves providing technical support and serving as the primary contact for customer inquiries. Candidates must have at least 2 years of relevant IT experience and bilingual proficiency in English and Spanish.

The position demands strong problem-solving skills and the ability to work in a dynamic environment while focusing on customer satisfaction. Knowledge of CRM tools and support ticketing systems is also preferred.