Job Description
“Always our best food, made especially for you.” Pizza Pizza’s mission is to make each and every occasion with us an enjoyable and memorable experience for both our customers and our team members.
We are seeking a highly detail-oriented and analytical Bilingual Quality Assurance Analyst (French/English) to support quality monitoring and performance improvement initiatives within our remote contact centre operations across Canada.
This role will focus heavily on evaluating French-language customer interactions, identifying communication and comprehension challenges, assessing language quality, and helping develop recommendations that improve agent performance and customer experience.
The ideal candidate possesses strong Canadian French language skills, excellent judgment, and the ability to identify trends, recommend solutions, and contribute to ongoing quality and training initiatives. This individual will also...