Roles & Responsibilities
Key Responsibilities
Key Responsibilities
Analyze and understand client readiness for software upgradePerform upgrade installationEscalate complex cases to the appropriate level of support as necessary.Document all customer interactions, issues, and solutions in the support system.Collect data related to recurring issues and support documentation to resolve themQualifications
Excellent French verbal and written communication skills, with a strong customer service orientation.Ability to work independently and efficiently in a fast-paced environment.Strong organizational skills and attention to detail when managing priorities.Proficiency with computer tools an.Professional attitude, discretion, and a strong team spirit.Ce à quoi ressemblera votre quotidien :
Analyser et comprendre les besoins et les problématiques...