BPO Customer Care Associate

Responsibilities:

•    Performs timely and accurate review of electronic records/documentation scanning for completeness of submissions in accordance with established policies.
•    Identifies opportunities and reports on inaccuracies that may be present in reviewed documents
•    Learns CRM system and is able to access different internal online resources to obtain required information in a timely manner.•    Performing inbound and outbound calls to insurance companies, medical facilities and customers in the US.
•    Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met 
•    Analyzing medical insurance claims for quality assurance
•    Resolving moderately routine questions following pre-established guidelines 
•    Performing routine research on customer inquiries.
•    Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all pro...