Job Description
Position Overview
MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint and a global presence. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and XaaS cloud solutions across a broad range of industries. The BPO RFP Writer role focuses on crafting winning proposals and driving new business for high‑value clients in the outsourced contact center and BPO space.
Key Responsibilities
- Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
- Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
- Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using new content and recycled responses.
- Content Management: Maintain and update proposal templates, presentation decks, and client comm...