BPO Trainer

Job Title: Trainer (US/UK Operations)

Location: Onsite, Eton Centris, Quezon City

Schedule: Shifting (UK Time)

Education Requirement: Bachelor’s Degree

Job Summary:

We are seeking an experienced Banking Trainer with a strong background in US/UK banking operations within a call center or shared services environment. The role focuses on designing, delivering, and coaching employees through both virtual and face‑to‑face training programs to ensure operational readiness and compliance.

Key Responsibilities:

• Conduct onboarding and refresher training programs for US/UK banking operations
• Deliver virtual and instructor‑led classroom training sessions
• Provide structured coaching, feedback, and performance support to employees
• Develop training materials, guides, and assessments aligned with business processes
• Support quality and operational ...