Job Description
Sales & Performance Management
- Set daily/weekly sales targets for the team and ensure their achievement.
- Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
- Manage store budgets and control expenses to ensure profitability.
Team Leadership & Development
- Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
- Conduct regular team meetings and performance reviews.
- Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
Customer Service & Experience
- Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
- Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
St...