Business Operations

About the Role

This is a high-ownership role reporting directly to the CEO. You will own customer deployments end-to-end, managing the full arc from onboarding to optimization. This is not a playbook-heavy position — you will build processes from scratch as the company scales, balancing tactical execution with strategic thinking about how to deliver complex AI systems reliably.

What You'll Own

• Own end-to-end customer deployments, managing scope, timeline, and customer success metrics
• Deploy AI agents into customer environments and iterate based on real-world performance data
• Design and scale operational processes for multi-site customer rollouts
• Communicate directly with research site networks to understand requirements and manage expectations
• Build systems and workflows from scratch when playbooks don't exist

Requirements

Must-Have

• 2–6 years of experience at a startup, consultin...