Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely manner. Evaluate problems and complaints of the callers and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Essential Duties
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issuesFull understanding of how to deliver a positive customer journey whilst maintaining strict call handling KPIsProactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies.Liaison with other departments to resolve customer issuesCommunicate effectively and with a positive tone with peers and your managerContribute to a high...