Job Description
Job Title: Call Center Team Lead
Skills: Lead, mentor, and coach Insurance Verification, Call Center
Experience: 5-8 Years
Location: Augusta, GA
Job Type: Fulltime
We at Coforge are hiring for Call Center Team Lead with the following skills:
- Insurance Tracking is responsible for guiding a team of Insurance Verification Specialists to ensure accurate, timely, and efficient processing of insurance documents.
- This role oversees daily operational workflows, supports call queue management, and maintains strong client and internal relationships.
- The ideal candidate demonstrates excellent leadership, communication, and problem-solving skills, with the ability to thrive in a fast-paced, service driven environment.
Key Responsibilities:
- Leadership & Team Management.
- Lead, mentor, and coach Insurance Verification Specialists to meet performan...