Call Centre Agent – Outbound Sales Optical Express Optical Express

Contact Centre – Outbound Sales

Hours: 40 hours per week, Full Time

Location: Glasgow City Centre – Office based

Salary: £27,040 – £28,080 plus bonus

Role responsibility

• Make outbound calls to patients who have enquired about refractive treatments.
• Deliver an outstanding customer experience while identifying opportunities.
• Consistently meet and exceed KPIs and conversion targets.
• Building trust and rapport, guiding patients through the consultation booking journey.
• Take ownership of every interaction, ensuring a positive and informative experience.

What we are looking for

• A driven individual with a target-focused mindset.
• Experience in outbound sales or a high-contact customer service role.
• Strong communication and persuasion skills.
• Willingness to push yourself to meet and exceed performance goals.
• Resilience, motivatio...