Call Centre Customer Service Coordinator

Call centre Customer Service Coordinator

Location: Henley-on-ThamesSalary: £28,000 (depending on experience)Hours: Full-time, Monday to Friday 8.00am -5.00 pm (1 hour lunch break)

The Role

We are looking for a motivated and customer-oriented Customer Service Coordinator to join our team. This is a dynamic and varied position where you will act as the main contact for customer enquiries, order processing, and service coordination.

Key Responsibilities

• Respond to customer enquiries received via phone, email, and monitoring systems in a professional, approachable, and efficient manner
• Accurately record service requests and orders within the CRM system
• Allocate engineer call-outs and manage service schedules
• Organise delivery of orders to customer sites using courier services
• Keep customer records and databases up to date and accurate
• Commun...