Call Centre Quality Assurance Officer at ENGIE

Job Description

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services.

Call Centre Quality Assurance Officer

Job Purpose/Mission

Call Center Quality Assurance Officer is responsible for a team of call center executives. QA’s ensure call center executives provide excellent customer service to customers. QA makes sure call center employees give accurate information in a courteous and professional manner by assessing both live and recorded calls and scoring them by using a defined scorecard. This role offers an excellent opportunity to self-challenge, drive results with excellence and innovate within the confines of a fast-growing start-up organization.

Call center Quality assurance Team is responsible with providing calibrations training on the overall calls quality and scripts standards within the call center and ensures representa...