Call Centre Team Leader (Changi)
C
CONNECT CENTRE PTE. LTD.
📍 changi, east region, Singapore
Job Description
Responsibilities
- Assist in managing agents and Call Centre operations
- Handle complaints and manage service recovery
- Handle the recruitment, training, and development of the agents
- Provide administrative support in the Call Centre
- Cover the Team Managers' duties and shift where necessary
- Any other ad-hoc tasks that may be assigned by the management
- Minimum GCE'O' level qualification or equivalent
- Proficient in relevant computer applications and skills (Microsoft Applications)
- Must be able to handle stress extremely well
- Good verbal communication skills
- Minimum 1 year experience in a call centre setting is advantageous
- Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
- Monthly basic salary range of $2,300 to $2,500
- 5...