Job Description
Responsibilities
- Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
- Receive and manage customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
- Complete Customer Complaint Forms (CCFs) for thorough issue documentation and follow‑up, ensuring all complaints are properly addressed and resolved.
- Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
- Manage various sales‑related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
- Accurately enter purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
- Collabor...