Cargo Customer Service

Right Now Group are currently recruiting for a Cargo Customer Service Specilaist to join a well-established aviation and cargo services provider based in the Heathrow area. Our client is seeking a customer-focused individual to support cargo operations, ensuring bookings, capacity management, and customer service activities are handled efficiently and accurately.

Position: Cargo Customer Service
Location: Heathrow
Hours: Monday - Friday, 09:00 - 17:30
Salary: £24,000 - £28,000 per annum (dependent on experience)

Key Responsibilities for a Cargo Customer Service Specialist :

• Manage the complete end-to-end cargo booking process.
• Act as the main point of contact for customer enquiries via telephone and email.
• Liaise with UK freight forwarders, overseas offices, Ground Handling Agents, and internal teams.
• Maintain and update in-house and airline operating systems,...