CCaaS Solution Architect — Telephony & IVR Design

CGI

📍 Toronto, ON, Canada

Full-time Other-General Posted February 28, 2026

Job Description

A global IT service provider is looking for a Solution Designer for their Contact Center & Telephony team. The role involves designing technical solutions, ensuring integration with various systems, and collaborating with stakeholders. Ideal candidates will have a Bachelor's degree and 5–8 years of experience in solution design within contact centers. This hybrid position requires working onsite at least 2 days a week in downtown Toronto.
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