Job description
We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people.
Your assignment
You will report to the Customer Contact Centre Manager Mexico, Ikano Retail and will be responsible in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media. You take responsibility for gathering the specific information from our customers which will assist our contact centre or the stores to improve our customers total shopping experience and give this feedback to your manager. You will assist the Customer Contact Centre Manager to manage and lead the co-workers and activities of Operation Team, including recruitment, coaching, mentoring, training, scheduling and performance management utilising the IKEA values. You will take action ...