Chat Retention Representative (Bogotá)

Responsibilities

• Handle 34 concurrent chat sessions efficiently while maintaining high service quality.
• Retain customers by understanding their concerns and offering tailored solutions to prevent churn.
• Utilize persuasive communication and problem‑solving skills to drive positive outcomes.
• Maintain in‑depth knowledge of products, services, and retention strategies.
• Meet or exceed performance targets including retention rates, chat handling time, and customer satisfaction.
• Remain calm, focused, and resourceful under high‑pressure or stressful situations.
• Accurately document interactions and follow up on unresolved issues.

Qualifications

• Ability to multi‑task, taking multiple chats at once.
• Ability to work under pressure, articulate and professional.
• Attention to detail with emphasis on accuracy and quality.
• Effectively communicate the full range of available p...