Chat Support Representative

The Chat Support Representative will serve as the first point of contact for customers engaging through our online platforms. This role focuses on delivering exceptional customer service via chat and occasional phone support — ensuring that every customer interaction reflects the brand's commitment to excellence and empathy.

Key Responsibilities

• Respond promptly to customer inquiries through social media platforms.
• Guide customers through the online ordering process and assist with website navigation, product inquiries, and payment concerns.
• Provide accurate and detailed information about products, promotions, and availability.
• Handle customer feedback, returns, and complaints with professionalism and empathy to maintain brand reputation.
• Coordinate with the Sales Director and other internal departments to ensure smooth transactions and timely customer updates.
• Maintain accurate records of customer interactions, order...