Chat Support Representative - Tech Account Associate
C
Confidential
📍 valenzuela, national capital region, Philippines
Job Description
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities:
Handle technical inquiries via phone, chat, or email
Troubleshoot software, hardware, or connectivity issues
Guide clients with step-by-step solutions
Document issues and resolutions accurately
Escalate unresolved issues to higher-level technical support
Meet service quality and productivity targets
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid technical training provided
Requirements:
At least High School or Senior High School graduate
Strong English and problem-solving skills
Customer-focused and analytical
Basic computer skills and multitasking ability
Willingness to work onsite in Metro Manila
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities:
Handle technical inquiries via phone, chat, or email
Troubleshoot software, hardware, or connectivity issues
Guide clients with step-by-step solutions
Document issues and resolutions accurately
Escalate unresolved issues to higher-level technical support
Meet service quality and productivity targets
Schedule & Training:
Shifts include nights, weekends, and holidays
Paid technical training provided
Requirements:
At least High School or Senior High School graduate
Strong English and problem-solving skills
Customer-focused and analytical
Basic computer skills and multitasking ability
Willingness to work onsite in Metro Manila