Job Description
Microsoft Word - CHO JD (1)
Cluster Head Operations
A. Organization Context
Position Title: Cluster Head Operations
Employee Name: Designation:
Department: Branch Operations Location: Branch
Reports to: Head – Branch Operations Reported by: --
B. Job Objective
Guide, train & handhold branch staff including staff handling branch operations to ensure execution of the processes in compliance with regulations & policies of regulatory bodies & the Bank.
C. Primary responsibilities
Strategic and planning
Enable operational staff to ensure highest customer satisfaction through cent percent compliance with processes.
Functional
Act as a single point contact for the branches to support them in operational activities Coordinate with Cluster Heads, Branch Heads for the smooth functioning Bank&rsqu...