Job Description
Lead the transformation of claims operations as a Call Center Manager. Manage daily activities ensuring top-tier service and effective claims handling in a hybrid setup.
In this position, you will oversee the claims call center’s operations and focus on team development and performance metrics. Engage in comprehensive coaching and monitoring of service quality while collaborating with internal teams to facilitate seamless claims intake. Duties also involve addressing complex customer issues and driving compliance across operations.
Key Responsibilities:
• Oversee daily claims call center staffing and operations
• Drive KPI performance and service level achievement
• Mentor and develop team members for optimal engagement
• Ensure compliance with internal and external policies
• Analyze operational data and trends for reporting
Requirements:
• 4+ years in Claims or Administrative role
• 6+ years with High Sc...
In this position, you will oversee the claims call center’s operations and focus on team development and performance metrics. Engage in comprehensive coaching and monitoring of service quality while collaborating with internal teams to facilitate seamless claims intake. Duties also involve addressing complex customer issues and driving compliance across operations.
Key Responsibilities:
• Oversee daily claims call center staffing and operations
• Drive KPI performance and service level achievement
• Mentor and develop team members for optimal engagement
• Ensure compliance with internal and external policies
• Analyze operational data and trends for reporting
Requirements:
• 4+ years in Claims or Administrative role
• 6+ years with High Sc...