Clark | Operations Manager - Client Technology

Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfaction
Overall Responsibilities: 
•    Lead, manage and develop supervisors through interactions and motivation
•    Foster a culture of team spirit and hospitality
•    Highly visible and accessible to team via floor presence
•    Perform supervisor duties as required
•    Take care of administrative supervisor related functions
•    Effectively manage attendance/absenteeism 
•    Attrition risk management (alert, communicate and mitigate any potential risk) 
•    Manage and deliver operational results in accordance with service delivery scorecard 
•    Recognize and advance Talent
•    Drive the selection process for team members
•    Own the end-to-end employee lifecycle for those assigned  
•    Driv...

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