Job Description
The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.
Tasks & Responsibilities
- Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets
- Generate and manage individual, high-volume sales business and achieve individual sales goals
- Source, recruit, develop and maintain client book
- Track and grow spend of existing client network
- Manage regular client outreach, consignment, and appointment setting
- Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests
- Maintain strong product knowledge of current and past collections at all times
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