Client Care Representative (Part time)

The Opportunity:

The Client Care Representative is responsible for answering queries, complaints and processing client requests in person, via phone and electronic media such as email/e-work and online chat etc. The CCR will process permits, prepare correspondence and fulfill client needs to ensure customer satisfaction. The CCR, will act as a liaison, provide product/services information and resolve any emerging problems that clients may face with accuracy and efficiency.

Status: Regular, Part-Time, Union 
Location: Vancouver (in office 5 days a week)
Pay Grade: 11 ($29.10 - $33.70)
Number of openings: 1
Reports to: Business Leader, Client Care 

Principal Accountabilities: