Client Management Support
HSBC Global Services Limited
📍 Madrid, Community of Madrid, Spain
Job Description
The opportunity: Client Management Support, Global Payment Solutions
Being part of HSBC in Spain, you’ll help evolve and grow our business.
What you will do:
In this role you will:
• Support the department that provides services to Social Security, mainly in administrative and customer service tasks, and on the corporate side in everything related to pricing and billing, reviewing applied rates, and confirming that rates are set up correctly.
• Field and resolve complex service inquiries; ensuring timely response and proactive communications until the client’s expectations are met
• Be accountable for client escalations; business-as-usual escalations as well as global service escalations, inquiries and/or projects. You will coordinate remediation of issues and the communication to clients/internal stakeholders
• Monitor client case type/activity to identify potential issues and o...