Client Operations Lead

ROLE SUMMARY

Our client is seeking a Call Center Operations Team Lead 2 who will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with clients to address their business needs.

WORK SCHEDULE:
9 AM - 6 PM EST / 10 PM - 7 AM PH Time, Follows Philippine holidays

POSITION TYPE
: Full Time

WORK ARRANGEMENT
: Remote

ESSENTIAL FUNCTIONS:

• Process client orders on time and in compliance with client contract requirements
• Perform the following team management responsibilities:
• Conduct daily team stand-up meetings to keep teammates focused on objectives and outcomes
• Understand, document, and resolve any escalations or issues for teammates
• Monitor and maintain productivity across all teammates
• Provide regular performance and metric feedback to each teammate based on established targets relative to the team's average
• Hold teammates ac...