Job Description
Job Title:
Customer Support Executive - IVR
Job Summary:
We are seeking a dedicated and professional Call Support Executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing inquiries, resolving issues, and maintaining a positive brand image. This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment.
Key Responsibilities:
Customer Interaction:
- Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly.
- Make outbound calls to follow up on customer queries, feedback, or pending issues.
Issue Resolution:
- Provide accurate information about products, services, and policies.
- Troubleshoot customer ...