Job Description
Job Title: Client Representative
Location: Ahmedabad, Gujarat
Division: ORS UK
Reports To: Team Leader
Role & Responsibilities:
- Resolve customer issues or concerns effectively, ensuring a positive customer experience.
- Address customer queries, complaints, and concerns in a calm and empathetic manner.
- Offer solutions and alternatives to customers problems while adhering to company policies and procedures.
- Escalate unresolved issues to senior staff or departments as needed.
- Maintain a high level of professionalism, patience, and attention to detail during each call.
- Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.
Qualifications & Skills:
- Bachelor's degree.
- Strong organizational, communicati...