Client Service Specialist, Associate
I
Infor
📍 ciudad de méxico, ciudad de méxico, Mexico
Job Description
General information
- Country
Mexico
- City
Mexico City
- Job ID
43348
- Department
SaaS
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
As an Associate Client Service Specialist you will provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.
A Day In The Life Typically Includes:
- Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
- Administer customer training on various functions.
- Do...
- Country
Mexico
- City
Mexico City
- Job ID
43348
- Department
SaaS
- Experience Level
ASSOCIATE
- Employment Status
FULL_TIME
- Workplace Type
Hybrid
- Description & Requirements
As an Associate Client Service Specialist you will provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.
A Day In The Life Typically Includes:
- Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
- Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements
- Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
- Administer customer training on various functions.
- Do...